Terms & Conditions
This website is operated by Whistling Thorn Designs Ltd who trade as Whistling Thorn. Throughout the website the terms “we”, “us”, “our” and “Whistling Thorn” refer to Whistling Thorn Designs Ltd. These terms apply for the use and access of this Website and for orders made from this Website. Please therefore read them carefully before you place an order with us. Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.
Whistling Thorn Designs Ltd reserves the right to change, alter, adapt, or remove sections of these terms and conditions at any time without prior notice.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Product Information
All the wallpapers on this website have been designed by Whistling Thorn Designs Ltd. Our wallpapers are made of non-woven paper, are FSC certified and printed using water-based inks. Our wallpapers are sold in 10-meter rolls with a width of 52cm. The specific product details are shown on each individual product page.
Although we aim to keep our website as up to date as possible, the information shown on each product page at a particular time may not always reflect the position at the exact moment you place your order.
Before you place your order with us, the exact quantity needs to be calculated and confirmed by your wallpaper decorator/installer. It is your responsibility to order the correct amount needed for your requirements. Whistling Thorn will not be held responsible if you order the incorrect quantity.
Disclosure
We take special care that all the products are listed correctly, and the specifications are always correct. However, even though we aim to ensure each image gives a clear representation of the true colours of our products, the images are not binding and are only intended to give you a general idea of the product. We recommend to all our customers that a sample of the desired design and colourway is obtained and approved before you place your order with us.
Liability
We provide this website on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available. To the maximum extent permitted by law we expressly exclude all conditions, warranties and other terms that might otherwise be implied by law into these Terms and Conditions and any liability to you, whether arising under these Terms or otherwise in connection with the use of our website. This is a comprehensive limitation of liability that applies to all damages of any kind but nothing in these Terms is intended to exclude or limit any liability that may not by law be excluded or limited and in particular none of the exclusions or limitations in this clause are intended to limit any rights you may have as a consumer or other statutory rights, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence.
We are not responsible for and do not endorse any external sites, resources, or websites to which we may provide links. Your use of third-party websites and resources is at your own risk.
Samples
Before you order, please make sure you have seen and approved a sample of the product you are ordering, so you are sure the product is correct before placing your order with us. Computer monitors and printers will not depict the true colours of the product. We therefore recommend that all our customers approve a true sample before ordering. Whistling Thorn Designs Ltd is therefore not responsible if an order is placed without a sample being approved first. If the product is delivered and you are not happy with your order and you have not approved a sample before ordering, you as the customer are responsible and no refund will be given.
Samples are easy to order on each product page.
Samples will be sent by Royal Mail so please allow 5 working days to receive your sample order.
Pricing
All the prices shown on Whistling Thorn website are in UK pound sterling. All prices on this site are accurate at the time of publication and are all excluding UK sales tax (VAT) at the current rate. The exact VAT charge will be calculated and shown at ‘Checkout’.
All the prices shown are retail and are subject to change.
Shipping costs are calculated at ‘Checkout’.
For International deliveries please email info@whistlingthorn.co.uk for an estimated shipping quote before you place your order.
Orders
By placing an order with us, you confirm that you have understood and accepted these terms. If you are unsure of any points in these terms, please contact our customer service team before you place an order at info@whistlingthorn.co.uk and we will answer any queries.
As stated above, it is essential that before you order:
- You or your installer/wallpaper decorator have calculated the correct quantity of wallpaper for the space. Whistling Thorn will not be held responsible if the incorrect quantity is ordered.
- You have read and fully understood our hanging instructions and checked that your walls are suitable for our product before you purchase.
- You as the customer have seen and approved a true sample of the design and colourway you are ordering. Whistling Thorn will not take any responsibility if an order has been placed without a sample being approved by you, as our customer, first. If the product is delivered and you are not happy with your order and you have not approved a sample before ordering, you as the customer are responsible and no refund will be given. A refund will only be given if there is a technical or production fault with the product. Please see returns below for more information.
To place an order with us, please simply follow the online instructions we provide you.
The confirmation email establishes a contract between you (the customer) and Whistling Thorn Designs Ltd (the supplier) and must state all the correct information before your order is shipped.
Cancellations
If you wish to cancel your order with us, you must contact us info@whistlingthorn.co.uk within 24 hours of placing your order. Notification of cancellations must be in writing; a telephone call is not a valid cancellation. We will not be able to cancel your order after the goods have been dispatched.
Stock Availability
Whistling Thorn will do it’s best to ensure we have permanent stock availability however we cannot guarantee this, as it depends on current orders and demand on a day-to-day basis. If a product is out of stock, it will be clearly stated on the product page. If you are interested in purchasing a product, which is out of stock, please contact our customer sales team info@whistlingthorn.co.uk and we will be able to give you an idea of when we are due to receive the new batch of stock from our manufacturer.
If you place a large order with us and we do not have sufficient stock for your full order, we will contact you immediately.
New stock will have already been ordered however, depending on the design and colourway you have chosen, there may be a 4-6 week lead-time from the manufacturer. If this is the case with your order, we will contact you to confirm an exact lead-time/delivery date.
Returns and Refunds
All our items at Whistling Thorn are made with great care and we hope you like them.
We ask that you please read and note the hanging and preparation instructions on each roll before commencing wallpapering.
Refunds within 14 days of delivery
To qualify for a full refund (less postage) for all unused products, you must notify us via email at info@whistlingthorn.co.uk within 14 days of receipt of your order, quoting your invoice number, full name and address, details of the product and the reason for the return.
It is your responsibility to check the order for any faults or damage upon delivery so that this can be notified to us as soon as possible. We suggest that you compare each unopened roll that you receive, to check that the colours match and the roll and batch numbers match, before you commence hanging.
Returns after 14 days of delivery
Returns requested after the 14-day period will only be allowed at our discretion so please email info@whistlingthorn.co.uk for further advice.
Faulty goods
If there is a fault with any of the product, we will do our best to provide you with a swift replacement, or refund in full (including postage). Please email us as soon as possible with clear images and a detailed description of the fault. All orders will need to be returned with the original packaging and label to our address below:
Please retain proof of postage for any returned orders as these goods are your responsibility until they reach us. Whistling Thorn will not hold responsibility for returned goods lost in transit and therefore no refund will be given.
Any refunds will be made within 30 days of receipt of returned product to the same bank account used to purchase your order.